Your privacy matters to us. This Privacy Policy explains what personal information winmaya collects, how we use it, and the rights you have as a Filipino player on our platform. We are committed to keeping your data safe and handling it responsibly in line with applicable Philippine data protection laws.
Last updated: June 2025
When you register and use the winmaya platform, we collect certain personal information that is necessary to operate your account and deliver our services to you as a Filipino player. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect payment-related information such as your GCash or Maya account details and Philippine bank account information, which are required to process deposits and withdrawals in Philippine pesos. During the account verification process, we may request a copy of a government-issued identification document such as a Philippine passport, driver's licence, or national ID. We also collect technical data automatically when you use our platform, including your device type, browser information, IP address, and session activity logs, which help us maintain platform security and improve your experience.
The personal information we collect is used exclusively to operate, maintain, and improve the winmaya platform for Filipino players. We use your account details to verify your identity, process transactions, and communicate important account-related updates to you. Payment information is used solely to facilitate deposits and withdrawals through local Philippine payment channels and is never stored beyond what is required for transaction processing. Technical data helps us detect and prevent fraudulent activity, protect platform integrity, and ensure that our mobile entertainment services remain stable and secure. We may also use your contact details to send you service notifications, security alerts, or responses to your support enquiries — we do not send unsolicited promotional messages without your consent. winmaya does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes.
winmaya shares your personal data only in limited circumstances and strictly on a need-to-know basis. We may share information with trusted third-party service providers who assist us in operating the platform, such as payment processors and identity verification partners — all of whom are bound by confidentiality obligations. We may also disclose your information to Philippine regulatory authorities or law enforcement agencies when required to do so by applicable law, court order, or regulatory directive. In the event of a business transfer or merger, your data may be transferred to the successor entity, subject to the same privacy protections outlined in this policy. We do not share your personal information with advertisers, data brokers, or any unrelated third parties. Any third-party service providers we engage are carefully vetted and are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection regulations.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations. Account records, transaction histories, and identity verification documents may be retained for a minimum period as mandated by relevant financial and gaming regulations in the Philippines. If you request account closure, we will deactivate your account and cease active use of your personal data, but certain records may be retained for legal compliance, dispute resolution, or fraud prevention purposes. Once the applicable retention period has expired, your personal data will be securely deleted or anonymised in accordance with our internal data management procedures. You may contact winmaya support to enquire about the specific retention period applicable to your account data.
As a Filipino player, you have rights over your personal data under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations. You have the right to be informed about how your personal data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where processing is no longer necessary or lawful, and the right to data portability where technically feasible. To exercise any of these rights, please contact winmaya support with your request and we will respond within the timeframe required by applicable law. If you believe your data privacy rights have been violated, you also have the right to lodge a complaint with the National Privacy Commission of the Philippines.
winmaya uses cookies and similar technologies to ensure the platform functions correctly and to provide you with a smooth, personalised experience on your mobile device. Essential cookies are required for core platform functionality such as maintaining your login session and processing transactions securely — these cannot be disabled without affecting your ability to use the platform. We may also use analytics cookies to understand how Filipino players interact with our platform, which helps us identify areas for improvement and optimise the mobile experience. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit some platform features. By continuing to use the winmaya platform, you consent to our use of essential cookies as described in this policy.
winmaya implements industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols to safeguard your information in transit. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions, and all staff are trained on data protection obligations. We conduct regular security assessments and maintain incident response procedures to address any potential data breaches promptly and in accordance with Philippine notification requirements. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your winmaya account and to keep your login credentials confidential at all times.
winmaya may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you through your registered contact details. Your continued use of the platform after any update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your personal information. If you have any questions or concerns about this Privacy Policy or our data handling practices, please reach out to winmaya support for assistance.
Quick answers for Filipino players who want to understand how their data is handled on winmaya.
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